DRIVER AND VEHICLE LICENSING AUTHORITY QUALITY POLICY

DRIVER AND VEHICLE LICENSING AUTHORITY QUALITY POLICY

Driver and Vehicle Licensing Authority envisions to become a World-class

organization with acceptable standards for driver and vehicle licensing.

The overall goal is to get certified drivers and vehicles on the road as simply

and efficiently as possible, ensuring road security and safety.

The continuous incorporation of People, Process, Technology’ principles

that augment the foundational digitalization Framework that is propelling

the Authority to march towards service excellence. The cardinal approach is

to continually improve our processes applied within a globally standardized

Quality management system.

Management is committed to work within applicable statutory, regulatory

requirements established to ensure excellent delivery of our services.

The laser focus to accomplish Optimal Quality in our objectives are:

1. Implement and maintain quality management system with the

latest revisions of ISO 9001 standard.

2. Continually monitor our needs and expectations of our stake

holders particularly our customers through, analysis, planning, and

process improvement.

3. Monitor and evaluate risks and opportunities, associated with the

context of our organization and act proactively.

4. Review and plan new levels of performance at various functions

and levels.

5. Constantly upgrade skills of our employees.

6. Ensure our quality policy is communicated, understood and

applied within the organization and made available to relevant

interested parties, as appropriate.