Driver and Vehicle Licensing Authority envisions to become a World-class
organization with acceptable standards for driver and vehicle licensing.
The overall goal is to get certified drivers and vehicles on the road as simply
and efficiently as possible, ensuring road security and safety.
The continuous incorporation of People, Process, Technology’ principles
that augment the foundational digitalization Framework that is propelling
the Authority to march towards service excellence. The cardinal approach is
to continually improve our processes applied within a globally standardized
Quality management system.
Management is committed to work within applicable statutory, regulatory
requirements established to ensure excellent delivery of our services.
The laser focus to accomplish Optimal Quality in our objectives are:
1. Implement and maintain quality management system with the
latest revisions of ISO 9001 standard.
2. Continually monitor our needs and expectations of our stake
holders particularly our customers through, analysis, planning, and
3. Monitor and evaluate risks and opportunities, associated with the
context of our organization and act proactively.
4. Review and plan new levels of performance at various functions
5. Constantly upgrade skills of our employees.
6. Ensure our quality policy is communicated, understood and
applied within the organization and made available to relevant
interested parties, as appropriate.