HON. YAW OSAFO-MAAFO LAUDS DVLA OVER IMPROVED SERVICE DELIVERY

HON. YAW OSAFO-MAAFO LAUDS DVLA OVER IMPROVED SERVICE DELIVERY

The Senior Presidential Advisor, Mr Yaw Osafo-Maafo has lauded the Driver and Vehicle Licensing Authority (DVLA) for its improvement and speed in service delivery.

According to the Senior Presidential Advisor, since the assumption of Mr Kwasi Agyeman Busia into office in 2017, the Authority has made some significant strides in its transformation agenda, particularly its service delivery.

He added that the reduction in time when acquiring driver’s licence and registering of vehicles has contributed to the growth of the economy.

He made the commendation when he presented IT equipment, Finger Print Reader, Signature Pad and Licence Printing Consumables to the Driver and Vehicle Licensing Authority through the Public Sector Reform for Results Project (PSRRP), a strategic initiative supported by the World Bank.

Mr Yaw Osafo-Maafo stated that the equipment seeks to improve on the digitalisation agenda of the Authority as identified under Pillar 6 of the National Public Sector Reform for Results Strategy 2018-2023, which was to have a Digitalized Public Sector and Systems.

He said, ‘‘the equipment and accessories being presented today are in furtherance to the achievement of these two targets, which would significantly enhance the turnaround time of DVLA’s critical services and further ease the challenges citizens and the public encounter in accessing these services. We want you to go digital and provide a service that is cute.’’

The Chief Executive of DVLA, Mr Kwasi Agyeman Busia, stated that for an organisation to be successful, they should be part of the fourth industrial revolution hence the need to be abreast with service delivery through investment in technology and leadership.

‘‘We cannot be a regulator without understanding what is happening in the real world. We need to regulate what we know by looking at emerging technology that can provide the services we desire to our customers’’ he said.

Mr. Thomas Kusi Boafo, the Project Coordinator for PSRRP added that the delivery of the Equipment and Printing Consumables, was a timely intervention which will ensure that public sectors render improved service delivery and accountability in its operations without               out-sourcing to third parties.

The Deputy Chief Executive of DVLA in charge of Services, Mr Kwame Appiah-Kubi touched on newly added Prestige and Premium Services as some innovations by the Authority that has contributed to the quality and speed in service delivery.

He also expressed appreciation to the Senior Presidential Advisor, the World Bank, Public Sector Reform Secretariat as well as Management and Staff of the Authority.