The Driver and Vehicle Licensing Authority (DVLA) have introduced premier services to customers who, for a variety of reasons, may not have the time to go through the normal procedures to access the services of the Authority.
This is part of measures being put in place to facilitate the delivery of services in order to satisfy the desires of our dear customers.
a. How does it Work?
Once a customer chooses to access the premier services, they will be ushered into a cosy room where they will be attended to expeditiously. Staff of the premier office will be at the disposal of the customer- help them fill forms, do payments on their behalf as well as all other leg work that may be involved in the process.
b. Target Groups:
The premier services are open to all customers who may want to make use of the facility.
c. Coverage Area
The project will begin at the 37 Accra office, Tema and Weija offices but will be eventually extended to all other offices depending on customer demand.
e. Services offered and the allotted time for the delivery of the service
All the 17 services offered by the DVLA could be accessed from the Premium office.
DVLA: Your Safety, Our Concern
|1.||Missing driver's licence (within the station)||45 mins|
|2.||Conversion of driver's licence|
|3.||Issue of new driver's licence (stage 2)||20 mins|
|4.||Upgrade within Accra (info search)||45 mins|
|5.||Upgrade stage 2||20 mins|
|6.||Replacement of lost/defaced driver's licence||45 mins|
|7.||Renewal of driver's licence||15 mins|
|8.||Vehicle Registration||45 mins|